All systems operational | e911@fcessupport.org | fcessupport.org
Fulton County, Georgia  ·  Division of Emergency Services  ·  E911 Systems Support
Fulton County Emergency Services
IT Systems Support
E911 Help Desk  ·  fcessupport.org
IT Help Desk Portal
Fulton County, GA

Systems Support Help Center

Submit and track technical support requests for all FCES technology platforms — including CAD, RMS, network infrastructure, communications equipment, and integrated E911 systems. Every request is tracked with a unique ticket number from submission to resolution.

A valid email address is required to submit a ticket. You will receive a confirmation with your ticket number and all future updates at the email address provided.
Support Actions
Open a New Ticket
Submit a new support request
Check Ticket Status
Track an existing request
Staff Sign In
Access your agent portal
Email us directly: e911@fcessupport.org
How It Works
Ticket Workflow
From submission to resolution — every step documented and tracked.
01
Submit Request
Describe your issue and provide a valid email address. Submit via the portal or email e911@fcessupport.org directly.
02
Confirmation
An email confirmation with your unique ticket number is sent immediately. Use it to track progress at any time.
03
Assignment
Your ticket is triaged and routed to the appropriate FCES Systems Support technician based on priority and type.
04
Resolution
All updates and the final resolution are communicated by email. Complete history is preserved in the portal.
Contact & Coverage
Reach the Team
Support coverage for all FCES technology platforms.
Email Support
e911@fcessupport.org
Emailing this address automatically opens a ticket in the system.
Systems Supported
CAD · RMS · MCT · Axon · Paging
CentralSquare ONESolution and all integrated E911 platforms.
Portal & Web
fcessupport.org
Submit tickets, check status, and view request history anytime.